Effective and Compliant Investigations

This training will provide useful information for anyone who has to investigate employee complaints. When an employee complains about improper activity in the workplace, management has to act quickly. In this training, participants will learn several tried-and-true steps for investigating the employee’s complaint. The training will also cover some pitfalls to avoid during investigations. Participants will also learn how to create good documentation and communicate the resolution to the employee who made the initial complaint.

• Participants will learn how to take an Employee’s Complaint – Do’s and Don’ts of effective listening and note-taking.
• They’ll learn how to plan the steps to take in the investigation and how to determine who will be involved.
• Participants will understand how to proceed with the investigation, what not to do in the process, and how to produce effective documentation along the way. 
• Finally, we’ll cover reaching an appropriate conclusion and communication during and after the investigation with the complaining employee.

• The critical importance of active listening 
• Why good documentation matters from the very beginning
• Planning the investigation steps
• Determining who will be involved and who will not be involved
• How to proceed with the investigation 
• What not to do in the process
• Making changes in the investigation plan as information necessitates
• Producing effective documentation along the way
• Reaching an appropriate conclusion
• Communication during and after the investigation with the complaining employee

When an employee complains about improper activity in the workplace, management has to act quickly. Conducting an investigation, the right way requires careful, deliberate action to arrive at the right solution that is defensible.

HR professionals newly responsible for employee relations; managers & leaders; anyone needing a better understanding of the process for investigating employee complaints.

Liz Janney, SPHR, SHRM-SCP worked in corporate Human Resources positions for 25 years before starting her own consulting company. In her practice, she works with small businesses and start-ups on establishing their human resources practices to give clients the tools they need to effectively manage their workforce. Liz focuses on compliance and effective, compassionate leadership. She also volunteers her expertise to various community groups. Liz holds a BA from Wittenberg University.