Managing Conflict and Generational Differences in the Workplace

Today there are five different generations working together in the workplace. Each of these generations has different goals, values, expectations, and perspectives of what work is and how it is to be managed. When properly managed, generational diversity can become a reservoir of skills, perspectives, strengths, and experiences that can lead your organization forward through innovation and the constant change that organizations experience. 

But the challenge for managers who manage multi-generational teams is being able to manage the different perspectives, values, expectations, and experiences in a way that promotes innovation and positive outcomes. In this webinar, we will explore how to manage the generational differences and how to engage the different generations within the workplace. More specifically, we will discuss how to manage conflict in a multi-generational workforce. We will look at some of the myths that perpetuate and influence how we manage conflict and differences among generations. We will also learn some techniques and skills that will help you manage multi-generational conflict, perceptions of fairness and engagement, and how to manage the difficult conversations that may arise.

In this live webinar, you will learn:

• Some of the key differences that exist between the different generations
• Some of the myths and false assumptions that exist about different generations.
• How to manage conflict between different generations in the workplace?
• Three keys to developing engagement in the workplace
• Different conflict management preferences with each generation
• How generations view fairness in the workplace?
• How to communicate with different generations in the workplace?
• How to engage the different generations in the workplace?

• Differences and similarities that exist between the generations in the workplace
• Generational differences vs. life development stages
• How to manage conflict between the different generations?
• Conflict management preference styles of the different generations
• Perspectives of fairness and how they are similar and different between the different generations
• Myths about generational differences that misinform managers and organizations

• Better manage the differences and diversity of a generational workforce
• Better understand the generational differences between the generations that are in the workplace
• Learn techniques and skills that will help you diffuse and resolve the conflict between employees of different age groups
• Understand how each generation views fairness in the workplace and how to manage it
• Bust the myths about how different generations manage conflict in the workplace

• HR professionals
• Managers
• Project managers
• Salespeople
• Any person who manages or works within a multi-generational workforce

Dr. Adam Bowman is an industrial/organizational psychologist and coach who works with for-profit, government, non-profit and large and small organizations. He is a partner and co-founder of the Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building. Some of his clients include Unity Worldwide Ministries, Ohio Historical Society, the Michigan Department of Environmental Quality (DEQ) and Dublin City schools.  Dr. Bowman develops, consults and facilitates leadership development programs for executive groups and management teams, coaches executives, management teams, and professionals.  He is also the facilitator for Central Ohio ATD chapter leadership development special interest group, and a adjunct professor at Grand Canyon University psychology graduate programs.