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The 5 Dysfunctions of a Team session is drawn from the Patrick Lencioni’s book of the same title. In this best seller, the author provides a dynamic framework – we are able to watch leaders respond, react and transform to increase their capabilities. This session defines the five common dysfunctions of teams and their negative impact of teamwork, trust, morale, accountability and profits. You will gain an increased self-awareness of the key areas that lead to dysfunction and solutions to ensure you and your colleagues are at optimum performance. Your knowledge of these dynamics will enhance your understanding of human behavior and provide practical guidance to increase your influence and effectiveness.


The learning objectives include:

  • Common Workplace Barriers
  • The impact of our natural tendencies to avoid accountability and conflict
  • The difficulty of teamwork and cooperation
  • The impact of trust/mistrust
  • How to be more accountable to yourself and to the team
  • How to overcome the inherent dysfunctions of ineffective teams

  • Dysfunction 1: Absence of Trust
  • Dysfunction 1: Fear of Conflict
  • Dysfunction 3: Lack of Commitment 
  • Dysfunction 4: Evidence of Accountability
  • Dysfunction 5: Inattention to Results
  • Understand your ROI for utilizing the key concepts presented

The focus of the program will be leaders – whether they are new supervisors or are tenured executives. People hoping to become future leaders could also benefit from the program.


The discussion and concepts presented will provide new pathways to improve teamwork, cooperation and trust in a professional environment. The contents will bring about greater self-awareness of common situational failure of team dynamics. You will be able to better recognize “traps” that creates drag in moving forward. Used consistently, these concepts will increase your accountability, sharpen your communication effectiveness and greatly reduce everyday workplace pitfalls.


  • Manager, Senior Manager
  • Director
  • VP or C-level
  • Anyone is Human Resources or Communications could also benefit. 

During his 9 years in third-party IT recruiting, Mitch completed his MBA from Texas A&M, Commerce. Shortly thereafter, he transitioned into Human Resources - and quickly took on leading talent management and cultural initiatives. Along his journey, he recognized a need for real strategies – a template or a map, if you will, for managers to use as they faced everyday challenges – how to communicate tough decisions, how to listen to a complaint without getting into an argument, how to objectively hire the right person, how to properly prioritize resources, how to ensure employee engagement and drive retention.

Targeting these common leadership challenges led to the creation of training and development programs for all employees with the spotlight on empowering leaders to lead – and lead with courage and commitment – and inspiring excellence in their circles of influence. 

Mitch is the published author and over the past 10 years has shared his best practices with numerous leaders, professional groups and universities. He has been a speaker at Fort Worth’s HR Southwest Conference multiple years and has delivered training to software, medical, packaging and educational organizations.

Mitch is a graduate from the Dallas-based Stagen Leadership Academy, an intense 52-week leadership program. Melding together academics and practical experiences, Mitch has developed a 15-module series entitled “Working Better Together.” The Working Better Together series surfaces many common leadership and communication pitfalls. As you will experience today, he addresses them head-on with practical and sound advice. In each session, he provides a roadmap for clarity and success.

Thanks you for participating today in our session, Two Communication Strategies to Stay Connected. Let’s get started. Please welcome Mitch Byers.

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