Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting. They are such an integral and necessary part of success, but many people do not seem to want to put in the work.
Effective leaders are distinguished by their emotional and social intelligence. Emotional and social intelligence helps business leaders to successfully address fundamental challenges in a changing workplace and drive performance. Research has found that individuals with strong leadership potential tend to have higher levels of emotional and social intelligence, suggesting that they are significant qualities for business leaders and managers to have. As the pace of change is increasing and the world of work is making ever greater demands on a person’s cognitive, emotional and physical resources, this particular set of abilities is becoming increasingly important.
Successful and powerful business relationships don’t just happen without dedicated, consistent work. To be truly effective within a work context, a person has to learn how to interact with others, and how to negotiate their way through life’s events and experiences.
Everybody has their own social interaction style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.
Understanding how people behave, what motivates them and why they respond in certain ways will help in developing better quality connections with people and allow you to interact with them more authentically. This will ensure that the relationship that develops is more rewarding for everyone.
This webinar explores the psychology behind what really motivates and influences your co-workers, colleagues and customers. You will discover what really makes people tick, how they perceive and react to different situations and why they behave the way they do.
You’ll learn how to inspire top performance, gain trust, win confidence and build lasting relationships – more effectively and with great results.
People are not difficult they are simply different. Gain the confidence and ability to communicate with all behavioural styles effectively.
Robin Hills is Director of Ei4Change – Emotional Intelligence 4 Change – a company specialising in training, coaching and personal development focused on emotional intelligence, positive psychology and neuroscience.
Robin has over 40 years’ business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others. In his work, he uses internationally recognised profiling tools to assess type, trait, behaviour, and emotional intelligence.
Robin is the author of two business books in The Authority Guide Series and has developed an experiential coaching methodology Images of Resilience to support cathartic conversations around resilience.
Robin has developed the most comprehensive range of emotional intelligence online courses that are available on the internet. These cover topics such as leadership, team work, conflict management, resilience, and communication skills. The fun, engaging courses have been taken by over 250,000 learners in 190+ countries.
Based upon this work, Robin has spoken and delivered at international emotional intelligence conferences. These have been held in South Africa, India, the Middle East, the United States (Harvard University) and across the United Kingdom.