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Effectively Handle Toxic People for Better Productivity and Less Drama

instructor
By: Beverly Beuermann-King
Recorded Session
Duration
60 Minutes
Training Level
Intermediate to Advanced

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Webinar Details

Successful leaders know that the survival of our organization during this uncertainty depends not just on the technical skills within our team, but also on their ability to deal respectfully and collaboratively with their colleagues and customers, and remain energized at the same time.

We all have people who push our buttons and create drama in our lives. Within our team, these interactions can drain our energy, take us off track, and infect the other areas of our life. By focusing on effective ways to work with negative and difficult people, you will be able to increase productivity, collaboration, customer service, and overall engagement.

Negativity Costs. Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people on our team, because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.

We have more impact than we might think. Under stress and surrounded by uncertainty, some people are simply more difficult to deal with.

What we can change is our reaction. Reducing the drama within our team depends on being able to understand and respond appropriately to their behaviours.

Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behaviour. End frustration. Act rather than re-act, and ensure a respectful, effective, and collaborate team.

WHY SHOULD YOU ATTEND?

Through COVID-19 we are seeing that stress, fear, and uncertainty impacts how we communicate, collaborate, and engage. Research shows that there is a direct relationship between an increase in stress and negativity and the resulting difficult behaviours in our organizations.

How you and your team effectively deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.

AREA COVERED

Key Messages:

  • Negative attitudes decrease the ability to problem-solve, effectively communicate and collaborate, and increases the risk of mental health issues, absenteeism, and difficult behaviours such as back-stabbing, finger-pointing, and gossiping
  • Not dealing with negativity and difficult behaviours rob us of time and energy
  • Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture
  • Leaders who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to simply ignore those people and attitudes will struggle to be productive, service their customers, and be competitive


Participants Will:

  • Develop an understanding for those exhibiting typical difficult behaviours in order to effectively meet their needs and move the interactions forward
  • Identify and control the impact of difficult people so that you can keep the situation from escalating further
  • Increase insight and differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations
  • Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
  • Learn how to gain control and handle these situations by identifying the payoff
  • Uncover the secret to moving difficult conversations forward.
  • Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team

WHO WILL BENEFIT?

  • Human Resources Professionals
  • Health and Safety Reps
  • Union Reps
  • Supervisors, Manager, Directors (Team Leads)
  • Executive Directors Not-For-Profit
  • Business Owners, Entrepreneurs
  • C-Suite

Through COVID-19 we are seeing that stress, fear, and uncertainty impacts how we communicate, collaborate, and engage. Research shows that there is a direct relationship between an increase in stress and negativity and the resulting difficult behaviours in our organizations.

How you and your team effectively deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.

Key Messages:

  • Negative attitudes decrease the ability to problem-solve, effectively communicate and collaborate, and increases the risk of mental health issues, absenteeism, and difficult behaviours such as back-stabbing, finger-pointing, and gossiping
  • Not dealing with negativity and difficult behaviours rob us of time and energy
  • Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture
  • Leaders who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to simply ignore those people and attitudes will struggle to be productive, service their customers, and be competitive


Participants Will:

  • Develop an understanding for those exhibiting typical difficult behaviours in order to effectively meet their needs and move the interactions forward
  • Identify and control the impact of difficult people so that you can keep the situation from escalating further
  • Increase insight and differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations
  • Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
  • Learn how to gain control and handle these situations by identifying the payoff
  • Uncover the secret to moving difficult conversations forward.
  • Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team
  • Human Resources Professionals
  • Health and Safety Reps
  • Union Reps
  • Supervisors, Manager, Directors (Team Leads)
  • Executive Directors Not-For-Profit
  • Business Owners, Entrepreneurs
  • C-Suite

SPEAKER PROFILE

instructor

Like you, stress and resiliency expert, Beverly Beuermann-King has seen the concept of wellness and resiliency change and expand. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is not ‘one way’ to deal with our business challenges or build resiliency.

Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it.

Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries (including healthcare, education, government agencies, finance, and not-for-profit) to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.

Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based in research, and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.

Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want their teams to have a better grasp on how to combat stress and protect their mental health.  Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation.

Beverly’s ability to connect the theoretical to real life through her stories and humour, help her audiences to move past the challenges and into a world of possibilities.

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