Managing & Motivating The 7 Most Challenging Employee Types

By: Meloney Dosunmu

Duration
90 Minutes

Training Level
Intermediate to Advanced

Email Reminder

Webinar Details

A recent Georgetown University study revealed that dealing with challenging employees resulted in an increase in workplace absence, decrease in discretionary effort and a severe decline in performance. Challenging employees have a rippling effect on those around them and not usually a good one. But what can we do about it? This webinar will provide tools and strategies for neutralizing the negative impact of the seven most challenging employee types.

WHY SHOULD YOU ATTEND?

Participants will walk away with proven strategies that work in specific situations when dealing with the most challenging people. How to neutralize the situation, how to reduce the impact on your performance and your work as well as how to bring out the best in others will be explored.

The session will offer effective approaches for the following:

Professional experts - Those who believe they know more than anyone else on every topic
Negative No's - Those who quickly identify why something won't work and shoot down everyone's ideas
Over Agressors - Those who demand their way in all situations and bully others into compliance
Chronic Complainers - Those who never have anything good to say about anything and strive to bring everyone into their misery
Passive Withdrawn - those who never speak up, offer opinions or contribute their thoughts
Yessers - Those who agree to everything yet follow through on almost nothing
Politic Players - Those who are friendly to your face but behind your back they anything to get themselves ahead

AREA COVERED

Techniques for people reading to gain insight into their methods and motives
Tactics to move complainers from chronic complainers to solution seekers and problem solvers
Strategies to influence people to accountability and follow through
Methodology to neutralize political maneuvers and one-upmanship
Proven approaches to confronting inappropriate behavior
Tried and true methods for getting bullies to back down and take notice
Powerful feedback techniques that can change behavior

LEARNING OBJECTIVES

Participants will be able to

Describe some reasons for the challenging behavior
Address specific situations and key challenges in an effective manner
Neutralize the impact of challenging behavior on your work
Bring out the best in others, even the most challenging co-workers

WHO WILL BENEFIT?

Supervisors
Managers
Leaders
Frontline employees
All employees who are tired of dealing with difficult co-workers

Professional experts - Those who believe they know more than anyone else on every topic
Negative No's - Those who quickly identify why something won't work and shoot down everyone's ideas
Over Agressors - Those who demand their way in all situations and bully others into compliance
Chronic Complainers - Those who never have anything good to say about anything and strive to bring everyone into their misery
Passive Withdrawn - those who never speak up, offer opinions or contribute their thoughts
Yessers - Those who agree to everything yet follow through on almost nothing
Politic Players - Those who are friendly to your face but behind your back they anything to get themselves ahead

Techniques for people reading to gain insight into their methods and motives
Tactics to move complainers from chronic complainers to solution seekers and problem solvers
Strategies to influence people to accountability and follow through
Methodology to neutralize political maneuvers and one-upmanship
Proven approaches to confronting inappropriate behavior
Tried and true methods for getting bullies to back down and take notice
Powerful feedback techniques that can change behavior

Participants will be able to

Describe some reasons for the challenging behavior
Address specific situations and key challenges in an effective manner
Neutralize the impact of challenging behavior on your work
Bring out the best in others, even the most challenging co-workers

Supervisors
Managers
Leaders
Frontline employees
All employees who are tired of dealing with difficult co-workers

SPEAKER PROFILE

Meloney Dosunmu is a national and international speaker, trainer, consultant and recognized expert on human resources, leadership and management. She has over 25 years of experience in the profession, most recently as Global HR Director for Thermo Fisher Scientific. Meloney’s clients are scientific, healthcare, manufacturing, non-profit, association, education and government organizations from both the private and public sector. Meloney Dosunmu has published several articles and publications on topics related to business, leadership and communication. She has spoken on leadership and various related topics at local, national and international conferences, and delivered training in Europe, APAC, South America and North America. She is the recipient of the prestigious Women of Distinction Award from the Girl Scouts of Eastern PA for extraordinary leadership. Ms. Dosunmu has an MBA degree and a bachelor’s degree in counseling. She is an adjunct instructor of Human Resources Management for DeSales University in Center Valley PA and for Cedar Crest College in Allentown PA. She also serves as a moderator/facilitator for Harvard Business Publishing, and the Association for Talent Development.

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