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Communicating performance and behavior standards goes a long way to ensure the success of people in supervisory positions. This webinar will teach participants how to determine standards. By doing so, your employees will know what is expected of them and coaching, counseling, and disciplinary discussions are easy.

This webinar will also help you ensure such discussions are based on observable events. You will also learn how to strive for continuous improvement in your work setting.


  • The Importance of Coaching
  • Opportunities for Coaching
  • Defining Expectations
  • The Coaching Cycle
  • Continuous Feedback Systems
  • The Coaching Checklist
  • Discipline
  • Doing Your Homework
  • Time and Severity
  • Verbal Warning
  • The Discussion
  • Written Warning
  • Action Items

Take Responsibility for Talent Improvement
When you break everything down the primary responsibility of anyone in a supervisory position is to take responsibility for continually improving the talent of his or her subordinates.

By understanding how to better communicate with people about their behaviors and or performance, managers will be better able to motivate their employees to a higher level of performance.


  • Human Resources Professionals
  • Business Owners
  • Anyone who Manages or Supervises others

Bob McKenzie brings over 40 years of extensive human resources management experience to the table. With a rich background spanning various industries in both the private sector, public sector, and nonprofit organizations, Bob has honed his expertise in all facets of HR practices.

His insights and expertise have been recognized in numerous Human Resources trade publications, including HR.com, HR Magazine, HR Florida Review, Vault.com, BNA, the Institute of Management and Administration, and the Business Journals. As a sought-after speaker, Bob has graced several conferences and led engaging audio and web-based seminars.

Bob holds a Bachelor of Science in Commerce Degree with double majors in Industrial Relations and Organizational Behavior from Rider University. Currently residing in Brunswick, GA, Bob continues to be a driving force in the HR industry, offering valuable insights and solutions to organizations worldwide.

View all trainings by this speaker
 
 

Dec. 19, 2024

A New I-9 Form Has Been Launched for 2024! Learn Why It Was Launched and What the Changes Are!

Margie Faulk

Upcoming Webinars

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By Margie Faulk
A New I-9 Form Has Been Launched for 2024! Learn Why It Was Launched and What the Changes Are!
Date: Dec. 19, 2024

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By Charles H. Paul
Understanding cognitive load in medical device design
Date: Dec. 19, 2024

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By Meredith Crabtree
From Challenges to Compliance: Understanding Dietary Supplement Oversight by the FDA
Date: Dec. 19, 2024

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By Carolyn Troiano
GAMP®5, 2nd Edition and Alignment with FDAs Draft Guidance for Computer Software Assurance (CSA)
Date: Dec. 19, 2024

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By Ginette M. Collazo
Human Error Reduction Techniques for Floor Supervisors
Date: Dec. 19, 2024

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By Kyle Patrick Smith
Avoiding Inappropriate Workplace Behavior
Date: Dec. 20, 2024

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By Pete Tosh
Improving Employee Engagement & Retention Through Stay Interviews
Date: Dec. 20, 2024

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By Cathy Horwitz
Excel Power Skills: Master Functions, Formulas, and Macros – A 3-Hour Workshop
Date: Dec. 20, 2024

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By Anirban Ghosh
SAP Security and GRC
Date: Dec. 27, 2024

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By Garrett Wasny
Excel & ChatGPT Synergy Masterclass: Unleashing Financial Analysis Superpowers
Date: Dec. 30, 2024

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By Susan Fahey Desmond
HANDLING FMLA ABUSE
Date: Dec. 30, 2024

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By Jackie Kiadii
Introduction to Microsoft Power BI Dashboards
Date: Jan. 6, 2025

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By Diane L. Dee
2025 EEOC & Employers: Investigating Claims of Harassment & Discrimination
Date: Jan. 6, 2025

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By Wendy Sellers
Drive Recruiting Success with the Using Recruiting Metrics for Positive Change
Date: Jan. 6, 2025

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By Melveen Stevenson
Mastering Job Descriptions: Legal and Practical Insights for HR Pros
Date: Jan. 7, 2025

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By Margie Faulk
What is in Store for Employers When Updating Employee Handbooks in 2025? Learn What Changes Will Impact Employees!
Date: Jan. 7, 2025

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By Alan M Golden
Impact Assessments For Supplier Change Notices
Date: Jan. 7, 2025

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By Marcia Zidle
Onboarding Best Practices for 2025: Proven Strategies to Power Up Your New Hires’ Experience & Retention.
Date: Jan. 8, 2025

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By Richard E Cascarino
Accounting For Non Accountants : Debit, Credits And Financial Statements
Date: Jan. 8, 2025

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By Dr. B. Lynn Ware
Creating a Successful Job Rotation Program
Date: Jan. 9, 2025

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By William Mack Copeland
The Anti-Kickback Statute: Enforcement and Recent Updates
Date: Jan. 9, 2025

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By Carolyn Troiano
FDA Compliance And Laboratory Computer System Validation
Date: Jan. 9, 2025

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By Mark Gorkin
Transforming Anger And Conflict Into Collaborative Problem Solving: The Stress Doc’s Four Faces Of Anger – Model And Method
Date: Jan. 10, 2025

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By Pete Tosh
Aligning Your HR Strategy with Your Business Strategy
Date: Jan. 10, 2025

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By Michael Healey
How To Create Psychological Safety in your Organization
Date: Jan. 10, 2025

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By Bruce Lee
How to Give Corrective Feedback: The CARE Model - Eliminating Negative Behaviour, By Focusing On Accountability
Date: Jan. 13, 2025

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By Yedid Chavez
Identifying, Managing, and Retaining High Potential Employees
Date: Jan. 14, 2025

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By Terry Winship
AI at Your Service: Enhancing Your Microsoft OfficeSkills with AI as your Personal Assistance.
Date: Jan. 14, 2025

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By William A. Levinson
Zero Acceptance Sampling to Reduce Inspection Costs
Date: Jan. 14, 2025

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By Susan Fahey Desmond
Writing Effective Job Descriptions
Date: Jan. 15, 2025

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By Dev Strischek
Why EBITDA Doesn't Spell Cash Flow and What Does
Date: Jan. 15, 2025

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By Rachelle D Souza
FDA Recommendations for Artificial Intelligence/Machine Learning (AI/ML)-Enabled Device Software Functions
Date: Jan. 16, 2025

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By Charles H. Paul
Project Management for Non-Project Managers - How to communicate project actions and progress - conducting effective project review meetings
Date: Jan. 16, 2025

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By Paul J. Cline
Dealing With Difficult People In Life & Work
Date: Jan. 16, 2025

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By Meredith Crabtree
Developing and Implementing Quality Culture in the Organization and Why it’s Important
Date: Jan. 16, 2025

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By David Nettleton
2-Hour Virtual Seminar on the 6 Most Common Problems in FDA Software Validation and Verification
Date: Jan. 17, 2025

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By Dr. Susan Strauss
The Business Case for LGBTQIA+ Inclusion in the Workplace: Navigating Policies, Procedures, Practices.
Recorded Session

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By David R. Dills
Successful Strategies for FDA Expedited Pathways for Your Drug and Device Products
Recorded Session

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By Justin Muscolino
Updated Metro 2®, e-OSCAR and the New Tougher FCRA/CFPB Compliance Requirements
Recorded Session

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By Abdelrahman Abdou
Pivot tables beginner to advanced + 20 advanced Pivot table techniques
Recorded Session

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By Michael Healey
Conquer Toxic People - Learn To Protect Yourself And Get Your Sanity Back
Recorded Session

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By Alan M Golden
Validation Sampling Plans
Recorded Session

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By Paul J. Cline
4-Hour Virtual Seminar on Transformational Leadership - The Ultimate Leadership Course
Recorded Session

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By Richard E Cascarino
ChatGPT for Accountants
Recorded Session

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By Ginette M. Collazo
Building GMP Excellence: A Guide to Implementing Compliant Training Programs
Recorded Session

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By Dev Strischek
Construction Lending And Real Credit Administration: Evaluating, Underwriting, And Monitoring Construction Loans
Recorded Session

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By Jonnie Keith
What It Takes to be the Auditor-In-Charge
Recorded Session

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By Don Phin
Onboarding is NOT Orientation - How to Improve the New Employee Experience
Recorded Session

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By Marcia Zidle
So, You’re Now the “Boss”: Essential Skills to Succeed as a New Supervisor, Manager, Team Leader
Recorded Session

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By Audrey Halpern
Do's and Don'ts of Giving Effective Feedback for Performance Improvement
Recorded Session

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By Pete Tosh
Managing Toxic & Other Employees Who Have Attitude Issues
Recorded Session

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By Mike Thomas
Excel - Pivot Tables - The Key To Modern Data Analysis and Reporting
Recorded Session

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By Carolyn Troiano
FDA Technology Modernization Action Plan (TMAP) and Impact on Regulated Computer Systems and Data Integrity
Recorded Session

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By Edwin Waldbusser
How to Prepare For and Host a FDA Inspection and Respond to 483's
Recorded Session

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By Rebecca Staton-Reinstein
Project Management for administrative professionals
Recorded Session

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By Pete Tosh
Utilizing HR Metrics to Illustrate & Improve Human Resource's Contribution
Recorded Session

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By Cathy Horwitz
Transform Data into Insights: A Beginners Guide to Excel PivotTables
Recorded Session

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By Kelly Thomas
Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs)
Recorded Session

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By Ernest Worthman
Understanding the Artificial Intelligence Landscape
Recorded Session

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By Dr. Susan Strauss
Female to Female Hostility @Workplace: All you Need to Know
Recorded Session

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By Justin Muscolino
FFIEC BSA/AML Examination Manual: What Compliance Officers Really Need to Know?
Recorded Session

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By Danielle DeLucy
Sunshine Act Reporting - Clarification for Clinical Research
Recorded Session

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By Dr. B. Lynn Ware
What's New in Onboarding
Recorded Session

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By Marcia Zidle
Unlock Employee Loyalty: Stay Interviews Will Keep Them Engaged Before They Start Looking Elsewhere!
Recorded Session

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By Dr. Susan Strauss
Tattoos, hijabs, piercings, and pink hair: The challenges of a dress & appearance code in 2024
Recorded Session

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By Bob McKenzie
With Mandatory Paid Leave Gaining Ground Is It Time To Do Away With Your PTO and Go Back to a Sick/Vacation Time Off Program
Recorded Session

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By William Mack Copeland
Marketing to Medicare or Medicaid Beneficiaries - What You Can and Cannot Do
Recorded Session

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By Susan Fahey Desmond
Documenting Misconduct that Will Stand Up in Court
Recorded Session

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By Marcia Zidle
Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations
Recorded Session

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By Melveen Stevenson
Essential Job Functions According to the American with Disabilities Act (ADA)
Recorded Session

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By Melveen Stevenson
California Meal and Rest Breaks: What You Don't Know Can Cost You
Recorded Session

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By Robert Geary
Treasury Risk Management, Funding, Liquidity, Interest Rate, FX
Recorded Session

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By Marcia Zidle
AI-Powered Onboarding: How to Personalize, Streamline the New Hire Experience for Maximum Impact!
Recorded Session

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By Meredith Crabtree
Performance of Root Cause Analysis, CAPA, and Effectiveness Checks
Recorded Session

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By Dr. Susan Strauss
2-Hour Virtual Seminar on How to Conduct an Internal Harassment and Bullying Investigation to Determine Facts and Minimize Liability
Recorded Session

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By Edwin Waldbusser
Human Factors Usability Studies Following ISO 62366 and FDA Guidance
Recorded Session

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By Dev Strischek
Better Business Writing - How to Write Right
Recorded Session

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By Patrick Haggerty
Form 1099 Update 2024: Latest Forms, Rules and Reporting Regulations
Recorded Session

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By Cathy Horwitz
6-Hour Virtual Seminar on Learning the Highlights of Excel - A Complete Set of Useful Tools
Recorded Session

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By Mike Thomas
Excel - Lists and Tables - A Beginner's Guide to Managing List-Based Data
Recorded Session

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By Michael D Haberman
How to Document Employee Discussions and Why it is Important
Recorded Session

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By Danielle DeLucy
Batch Record Review and Product Release
Recorded Session

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By Charles H. Paul
FDA Audit Best Practices - Do's and Don'ts
Recorded Session

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By Margie Faulk
Employee Handbook Requirements for 2024. Includes Updated Federal, State and Local Regulations as well as Multi-State Regulations
Recorded Session

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By Dr. Susan Strauss
2-Hour Virtual Seminar on The Complexity and Interplay Among ADAAA, FMLA, and Worker's Comp (WC) - How do they Work Together, or Not?
Recorded Session

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By Michael Healey
How to Survive an Emotionally Toxic Workplace
Recorded Session

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