Effective Communication Skills It’s Not What You Say, But How You Say It

Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them, and setting the standards in highly adhered to on-boarding and training standards. 

All we have in common with anyone and everyone else is this skill called communication. It matters that we say it right and that the listener hears it right. With multi-generational and multi-cultural workforces these days, it is important you get it correct the first time. Communication is not a 50/50 proposition of you asking and accepting any response, it is 100% of you being accountable for getting the information/questions/request across, having it understood and then getting an agreement back of what is being communicated – verbally, be it face to face, on the phone, electronically or in writing. Effective communication is so much more than one person talking and telling, with no opportunity to reply back. Respectful conversation includes how you sound to others, the words you use, the accuracy of what you say, the intent to be positive, and the attention you give the other person. We need to say it with persuasion. To speak up and be heard.

• 7 Winning Characteristics in Communication
• How to improve communication?
• Problems in communication
• 3 words that wreck communication
• Good and bad habits in communication
• Understanding how we communicate
• Non-verbal communication
• Strong communication
• The art of ‘Question Power” and listening skills
• 8 Power approaches to communication
• Impact – Influencing and rapport
• How to A.S.K. for Clarity?
• Left Brain – Right Brain thinking

• Managers
• Directors
• HR management
• Coo
• CEO
• Executive Management
• Management Professionals
• communications specialists
• leadership

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

• Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
• Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
• Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
• Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
• Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
• As a hobby organizes and chairs election campaigns at every level of government
• Active in several community associations in a leadership/board member role

He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.