How to Manage Difficult Employees
When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies that are covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.
- Define and discuss different personality types
- Consider differences in work styles and generational approaches
- Use assertiveness and negotiation rather than emotion
- Become familiar with the personalities of people you find difficult and how to interact more effectively
- Learn why certain people push your buttons
- Understand and recognize the key themes that make conversations difficult
- Learn to prepare effectively for a difficult conversation
- Confront someone calmly and respectfully
- Avoid common (but critical) mistakes
- Become a better listener
- Overcome the fears that lead you to avoid conversations
- Know when and how to end a difficult conversation
- Promote joint problem-solving around a difficult issue
- Deal with a variety of difficult people with more skill and confidence
Difficult employees make the workplace miserable for everybody. Sometimes confronting them causes more problems and sometimes ignoring them sounds like a better plan. Unfortunately, dealing with difficult employees is an unavoidable part of any manager's job, and it’s best to address the matter sooner rather than later. This webinar covers essential skills every supervisor and manager must know to deal with difficult employees, prevent challenging situations, and create a culture of mutual respect and understanding.
- Managers
- Supervisors
- Team Leaders
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.
Upcoming Webinars
By Carolyn Troiano
Date: Dec. 19, 2024
By Meredith Crabtree
Date: Dec. 19, 2024
By Margie Faulk
Date: Dec. 19, 2024
By Cathy Horwitz
Date: Dec. 20, 2024
By Garrett Wasny
Date: Dec. 30, 2024
By Diane L. Dee
Date: Jan. 6, 2025
By Wendy Sellers
Date: Jan. 6, 2025
By Melveen Stevenson
Date: Jan. 7, 2025
By Margie Faulk
Date: Jan. 7, 2025
By Marcia Zidle
Date: Jan. 8, 2025
By Richard E Cascarino
Date: Jan. 8, 2025
By William Mack Copeland
Date: Jan. 9, 2025
By Mark Gorkin
Date: Jan. 10, 2025
By Bruce Lee
Date: Jan. 13, 2025
By Terry Winship
Date: Jan. 14, 2025
By Rachelle D Souza
Date: Jan. 16, 2025
By Meredith Crabtree
Date: Jan. 16, 2025
By Charles H. Paul
Date: Jan. 16, 2025
By Jonnie Keith
Date: Jan. 17, 2025
By Dr. Susan Strauss
Recorded Session
By David R. Dills
Recorded Session
By Justin Muscolino
Recorded Session
By Abdelrahman Abdou
Recorded Session
By Michael Healey
Recorded Session
By Paul J. Cline
Recorded Session
By Ginette M. Collazo
Recorded Session
By Dev Strischek
Recorded Session
By Don Phin
Recorded Session
By Marcia Zidle
Recorded Session
By Audrey Halpern
Recorded Session
By Mike Thomas
Recorded Session
By Carolyn Troiano
Recorded Session
By Edwin Waldbusser
Recorded Session
By Pete Tosh
Recorded Session
By Cathy Horwitz
Recorded Session
By Kelly Thomas
Recorded Session
By Justin Muscolino
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Bob McKenzie
Recorded Session
By William Mack Copeland
Recorded Session
By Marcia Zidle
Recorded Session
By Melveen Stevenson
Recorded Session
By Melveen Stevenson
Recorded Session
By Marcia Zidle
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Edwin Waldbusser
Recorded Session
By Patrick Haggerty
Recorded Session
By Cathy Horwitz
Recorded Session
By Mike Thomas
Recorded Session
By Margie Faulk
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Bob Verchota
Recorded Session
