Dealing with Difficult People: How to Understand Them, Handle Them Assertively and Resolve Conflict for a Positive Workplace

Assertive communication skills are the key to a positive workplace. This webinar offers practical tips to how to deal with almost anyone with tact and finesse, including difficult and challenging people. Identify the differences between assertive, aggressive and non -assertive communication and learn tips to maintain healthy communication and set limits on people who invade boundaries or communicate with disrespect. It will also help you identify the reasons why people are difficult, and tips to make sure you are not the difficult one!  This webinar will help you identify your own communication skills, and you will learn practical tips to handle difficult situations in a way that everyone wins.

• Learn ways of managing conflict in the workplace
• Learn healthy thinking skills that underlie healthy communication. 
• Identify the three main types of communication – Assertive, Non-Assertive and Aggressive
• Learn how to communicate assertively and stand up for your rights no matter how aggressive someone acts.
• Become familiar with “I” statements and use them instead of using “You” statements.
• Focus on the importance of non-verbal communication.
• Use active listening instead of just listening.
• How to identify if you are the difficult one! 

• Improve Communication Skills
• How to set limits assertively
• How to create a positive workplace
• How to think more rationally
• How to be more productive with goal setting
• Confliction resolution
• Stress management

People fail at jobs not usually because of lack of job skills, but because of poor people skills. Ensure your success in creating a positive workplace where healthy communication helps you and your workplace thrive.

All levels of employers and employees could benefit from improved communication skills.

Judith Belmont is a mental health author, trainer, and motivational speaker on a variety of personal, emotional, and workplace wellness topics.
After 40 years of working as a psychotherapist, she now offers mental health coaching via phone and Skype. She has taught Psychology at various colleges, worked in various therapeutic settings, including private practice, and has led many interactive presentations and keynotes to various companies, organizations, and conferences.
She is the author of 7 mental health and wellness books and two Emotional Wellness Card Decks with three publishers. Her books offer practical tips and activities to improve life skills in all areas of life. 
Judith has an MS in Clinical Psychology from Hahnemann Medical College and holds a BS in Psychology from the University of Pennsylvania. She currently lives in Naples, Fl. Her website is www.belmontwellness.com