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The CFPB's debt collection rules change the way consumers are contacted when a debt is owed. The rules will include limits on the number of calls collectors can make weekly, address communications by email and text, and require new disclosures at the beginning of the collection process.


  • Overview
  • Generally applicable provisions
  • Proposed rules for FDCPA-Covered Debt Collector
  • Future debt collection rulemakings
  • Miscellaneous provisions

The CFPB's debt collection rules will have a major impact on how and when consumers are contacted to pay off debt. The consequences of not complying can have severe consequences for businesses. This webinar will discuss businesses' and consumers' rights under the new rules.


  • Compliance officers
  • Lenders
  • Operations personnel
  • Branch managers
  • Assistant branch managers
  • Customer service reps
  • Risk officers
  • Collectors
  • Trainers
  • Regulatory attorneys/In house counsel

Justin brings over 20 years of wide-ranging experience in compliance, training, and regulation in the financial services sector. Most recently, he served as Head of Compliance Training at Bank of China, where he led the compliance training function and created and monitored the annual training plan through a thorough training needs analysis. Previously, he served as Macquarie Group’s Head of Americas Compliance Training and J.P. Morgan Chase’s compliance training manager. He also worked for FINRA, a US regulator, where he created Examiner University to train examiners on how to perform their function.

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Nov. 1, 2024

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