Corrective and Preventive Action (CAPA) is a key process of the quality management system, and arguably the most important one. It is useful, and even mandatory, for far more than its traditional application to poor quality. It is also useful for the resolution of audit findings, actions on outputs of management review meetings, resolution of customer complaints, and realization of opportunities. The Automotive Industry Action Group's CQI-20, Effective Problem Solving is a generally accepted and highly effective off-the-shelf CAPA process that should meet and exceed any organization's needs.
William A. Levinson, P.E., is the principal of Levinson Productivity Systems, P.C. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, Quality Manager, Reliability Engineer, and Six Sigma Black Belt. He is also the author of several books on quality, productivity, and management, of which the most recent is The Expanded and Annotated My Life and Work: Henry Ford’s Universal Code for World-Class Success.
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