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During this webinar, Justin will discuss an overview of the FDCPA, history, provisions, recent updates and how it came about. Also, how FDCPA relates to all levels of staff. We will also discuss the current regulatory & economic environment to help us determine what 2024 could look like.


  • Overview of Fair Debt Collection Practices Act
  • Key provisions
  • Customer actions
  • Enforcement
  • Takeaways

  • After attending you will be able to describe an overview of FDCPA and its definitions
  • After attending you will be able to discuss the compliance issues and risks with FDCPA
  • After attending you will be able to explain the different types of abusive acts that have occurred which led to the updated regulations
  • After attending you will be able to identify Identify the different provisions covered under the FDCPA

  • Anyone that works in a Financial Institution

Justin brings over 20 years of wide-ranging experience in compliance, training, and regulation in the financial services sector. Most recently, he served as Head of Compliance Training at Bank of China, where he led the compliance training function and created and monitored the annual training plan through a thorough training needs analysis. Previously, he served as Macquarie Group’s Head of Americas Compliance Training and J.P. Morgan Chase’s compliance training manager. He also worked for FINRA, a US regulator, where he created Examiner University to train examiners on how to perform their function.

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